Company Description Sama Tours is a travel management company based in Hazmiyeh, Lebanon, specializing in customized journeys that become lasting memories for both business and leisure travelers. Through a wide network of trusted partners, the company designs tailored itineraries, exclusive offers, and diverse holiday packages that fit different interests and budgets. Sama Tours manages every aspect of travel, including destination planning, tickets, accommodation, rental vehicles, and unique experiences. The company also provides airline reservations and ticketing, worldwide hotel bookings, visa assistance, foreign exchange, and travel insurance. Its focus is on making every trip enjoyable and stress-free for customers.
Role Description The Travel Consultant is a full-time, on-site role based in Beirut Governorate, Lebanon. The role involves advising customers on destinations, itineraries, and travel options that match their preferences and budgets, and creating customized travel plans for both corporate and leisure clients. The Travel Consultant will handle reservations for flights, hotels, transportation, and holiday packages, ensuring accuracy and timely confirmations. Daily responsibilities include responding to customer inquiries, providing high-quality service, processing travel documents, coordinating visa assistance, and managing changes or cancellations. The role also requires maintaining up-to-date knowledge of travel regulations, promotions, and partner offerings to deliver informed recommendations and reliable service.
Qualifications
- Candidates should possess strong skills in Travel Consulting and Travel Management, with experience designing tailored itineraries and solutions for diverse client needs.
- Candidates should possess skills in Travel Arrangements and Reservations, including booking flights, hotels, and transportation through global distribution systems or online booking tools.
- Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, resolve issues efficiently, and build long-term client relationships.
- Candidates should ideally have knowledge of regional and international destinations, travel regulations, and documentation requirements, including visa and insurance processes.
- Candidates should demonstrate proficiency in common office and booking software, attention to detail, and strong organizational and time-management abilities.
- A diploma or degree in Travel and Tourism, Hospitality, Business, or a related field is beneficial, as is prior experience in a travel agency or tour operator environment.
- Fluency in English and Arabic is preferred, with additional languages considered an advantage.
