Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain modern, agile, and ahead of industry trends. TP focuses on combining intelligent technology with human empathy to deliver high-quality customer and business solutions. Team members join an organization that is future-ready, innovation-driven, and committed to continuous improvement. Working at TP means contributing to a dynamic environment that values adaptability and responsible digital transformation.
Role Description This full-time, on-site Non voice Travel Advisor role is based in Cairo, Egypt. The Non voice Travel Advisor will assist customers with travel arrangements via written communication channels, such as chat and email, ensuring accurate and timely responses. Daily tasks include handling bookings, changes, and cancellations, providing information on itineraries and travel options, and resolving issues related to travel agency services. The role involves maintaining high levels of customer satisfaction by delivering clear, professional, and empathetic support. The advisor will follow established procedures, use internal systems to process requests, and collaborate with team members and supervisors to meet performance and quality standards.
Qualifications
* Customer Service and Customer Satisfaction skills to address inquiries, resolve issues, and maintain positive customer experiences.
* Strong Communication skills, particularly in written English at B2+ / C1 level, to handle non-voice interactions clearly and professionally.
* Experience or knowledge in Travel Arrangements and Travel Agency operations to manage bookings, changes, and travel-related queries.
* Attention to detail and accuracy in data entry and documentation when processing travel requests and customer information.
* Ability to work on-site in Cairo, Egypt, in a fast-paced environment and meet defined performance and quality targets.
* Proficiency with computer systems, online booking tools, and CRM platforms; previous experience in a contact center or travel industry is an advantage.
* Strong problem-solving skills, adaptability to process changes, and a customer-focused mindset.
