Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, specializing in customer-centered outsourcing solutions. The company focuses on delivering high-value, customized, and innovative services that address the unique business needs of each client, enabling them to concentrate on their core operations. With global coverage and strong cultural awareness, ETISAL International integrates industry best practices and advanced technologies to support diverse sectors. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations while valuing human capital and quality.
Role Description English Support Agents (Morning Shifts) provide frontline customer support to English-speaking clients, handling inquiries, issues, and service requests via phone, email, or chat. Day-to-day tasks include responding to customer questions, troubleshooting basic problems, documenting interactions accurately, and following standard procedures and scripts. Agents collaborate with team leaders and colleagues to resolve complex cases, escalate issues when necessary, and maintain service level targets. This is a full-time, on-site role based in Cairo, requiring consistent attendance during scheduled morning shifts and adherence to company policies and performance standards.
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