Company Description Guide Academy, founded in 2017, is a recruitment and learning institution committed to inclusive excellence for individuals from diverse backgrounds. The organization focuses on equipping people with practical skills and language proficiency while fostering a supportive environment for personal and professional development. Its mission is built on five pillars—Skills Training, Language Learning, Trainer Trained, Recruitment Hub, and Corporate Pro—designed in collaboration with industry experts to ensure relevant, high-quality programs. Guide Academy emphasizes tailored, scalable solutions that align with each client’s culture and goals, delivered by seasoned professionals with strong industry expertise and emotional intelligence. The academy maintains a client-centric approach, prioritizing personalized support, long-term partnerships, and meaningful outcomes.
Role Description This is a full-time, on-site Jr Telesales Specialist role based in Cairo, focused on promoting and selling English courses offered by Guide Academy. The Jr Telesales Specialist will handle inbound and outbound calls to prospective learners, provide accurate information about course offerings, and guide individuals through the enrollment process. Daily responsibilities include identifying learner needs, presenting suitable course options, following up on leads, and maintaining detailed records in the CRM system. The role also involves offering excellent customer support, resolving inquiries or concerns, and collaborating with the training and marketing teams to improve promotional strategies and learner experience. The specialist is expected to meet sales targets, adhere to quality standards, and represent Guide Academy’s values in every interaction.
Qualifications
* Candidates should possess strong Customer Service and Customer Support skills to respond to inquiries, handle concerns, and ensure a positive learner experience.
* Candidates should possess effective Communication skills, including clear telephone communication, active listening, and the ability to explain course details in a simple, engaging way.
* Candidates should possess Sales skills, such as persuasive speaking, lead follow-up, and closing enrollment opportunities while working toward defined targets.
* Candidates should possess Training-related skills, including the ability to understand course content, guide learners on suitable options, and coordinate with trainers when needed.
* Relevant qualifications include a high school diploma or bachelor’s degree, proficiency in English, basic computer and CRM literacy, and prior telesales or call center experience (education or training sector is a plus).
* Additional beneficial qualities include resilience under pressure, goal orientation, teamwork, adaptability, and a professional, learner-focused mindset.
