9 days ago
Full TimeJunior
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Skills Gap Analyzer
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Company Description MSPharma is a regional pharmaceutical company focused on improving access to quality healthcare solutions across its markets. The organization operates modern facilities and follows strict regulatory and quality standards in the development, production, and distribution of medicines. MSPharma promotes a collaborative work environment where technology and innovation support safe and efficient operations. Team members are encouraged to contribute ideas that enhance reliability, compliance, and customer service. The company values professional development and offers opportunities to grow within the healthcare and pharmaceutical sector.
Role Description This is a full-time, on-site IT Support Technician role based in Amman. The IT Support Technician will provide daily technical support for employees, including installing, configuring, and maintaining desktop computers, laptops, and peripherals. Responsibilities include diagnosing and resolving hardware and software issues, handling printer setup and support, and performing basic computer repair and maintenance. The role involves responding to support tickets, documenting solutions, escalating complex issues when needed, and ensuring minimal downtime for users. The technician will also assist with routine system checks, inventory of IT assets, and adherence to company IT policies and security standards.
Qualifications
* Candidates should possess strong Technical Support skills, including user assistance and issue resolution.
* Candidates should possess skills related to Desktop Computers, including installation, configuration, and maintenance.
* Candidates should possess Troubleshooting skills for hardware, software, and network connectivity issues.
* Candidates should possess Printer Support skills, including setup, configuration, and basic maintenance.
* Candidates should possess Computer Repair skills for diagnosing and fixing common hardware problems.
* Relevant qualifications such as a diploma or degree in Information Technology, Computer Science, or a related field.
* Knowledge of Windows operating systems, basic networking concepts, and IT security best practices.
* Strong communication skills, customer-service orientation, and the ability to work effectively on-site with cross-functional teams.
* Ability to prioritize tasks, follow documented procedures, and maintain accurate records of support activities.