Position Summary:
The IT Support Officer (Level 2) provides essential technical and operational support to the ULS community. The role ensures the end-to-end readiness of the university’s digital environment, maintaining professional standards for administrative and academic hardware, software, and network services. By managing meticulous records and coordinating with various units, this position ensures student and faculty achievements are supported by reliable institutional technology.
Key Responsibilities:
Technical Support & System Maintenance
- Resolve escalated (L2) hardware, software, and network issues.
- Monitor IT systems daily for optimal performance and reliability.
- Install, configure, and maintain computers, OS, and peripheral devices.
- Maintain audit-ready digital and physical records of IT assets and incidents.
Academic & Event IT Operations
- Ensure readiness of IT labs, including software updates and system installations.
- Provide hands-on technical support for university events and teaching equipment.
- Coordinate with IT teams for efficient service delivery and complex issue resolution.
- Act as the primary liaison for classroom IT requests and audiovisual support.
Compliance & Reporting
- Ensure all IT processes comply with university bylaws and security standards.
- Perform system checks and generate periodic reports on asset status.
- Update student and incident information systems with resolution status.
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field.
- 2–4 years of experience in IT support or high-volume service roles.
- Strong knowledge of Windows/Mac OS and Microsoft Office Suite.
- Experience in hardware troubleshooting and database management.
- Proficiency in English, Arabic, and French.
Preferred Qualifications
- MCSE (Microsoft Certified Solutions Expert) certificate.
- Experience with academic training environments and event logistics.
