IT Specialist – Operations
Location: Lebanon
Company: VAS Global Services
VAS Global Services is looking for an IT Specialist – Operations to provide on-site IT support at our Visa Application Centre in Lebanon. The successful candidate will ensure the smooth functioning of end-user systems, IT peripherals, biometric equipment, and centre infrastructure while coordinating closely with our central IT team.
This is an excellent opportunity for an IT professional with hands-on technical support experience who enjoys working in a fast-paced, service-oriented environment.
Key Responsibilities
- Provide Level 1 on-site IT support for hardware, software, Microsoft 365, email, VPN, printers, scanners, and basic network connectivity issues.
- Support biometric devices, passport readers, CCTV systems, access-control equipment, and other visa centre technology.
- Assist the central IT team with troubleshooting, equipment checks, hardware replacements, cabling, and physical inspections.
- Monitor IT systems and connectivity, report incidents promptly, and ensure issues are tracked and escalated in line with established SLAs.
- Maintain accurate IT asset inventories, equipment records, ticket logs, and technical documentation.
- Support device setup, new-joiner onboarding, approved software updates, and routine IT maintenance.
- Coordinate with external vendors and service providers for technical visits, repairs, and equipment replacements.
- Follow company IT security, data-protection, and acceptable-use policies, promptly reporting any suspected security incidents.
- Support IT audits, equipment upgrades, and new technology rollouts at the centre.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–4 years of experience in IT support, helpdesk, desktop support, or a similar technical role.
- Hands-on experience with Windows 10/11, Microsoft 365, Outlook, Teams, and common business applications.
- Basic knowledge of LAN/WLAN, switches, Wi-Fi, VPN connectivity, and network troubleshooting.
- Familiarity with biometric devices, passport scanners, CCTV/NVR systems, and access-control equipment is highly desirable.
- Exposure to FortiGate firewalls and SD-WAN concepts is an advantage.
- Experience using IT ticketing systems such as ServiceNow, Jira, Freshdesk, or similar platforms is preferred.
- Strong troubleshooting, communication, documentation, and customer-service skills.
- Ability to work under pressure in a busy, public-facing environment and follow established procedures accurately.
- Flexibility to work shifts, weekends, or extended hours based on operational requirements.
