The Head of P2P owns the P2P trading business end to end: product, operations and business development, with full accountability for volume, revenue, user growth and risk outcomes.
P2P is the main fiat on- and off-ramp in many of our markets. You will run it as a P&L, setting the roadmap, scaling the merchant ecosystem, keeping trading safe and compliant, and expanding into new corridors and payment methods.
Strategy and P&L
- Own the P2P strategy, annual plan and P&L: volume, revenue, active users, merchant count, conversion.
- Prioritise markets and fiat corridors by size, regulatory feasibility and competitive position.
- Report performance and trade-offs to executive leadership.
Product
- Own the P2P roadmap: order flow, payment-method integrations, merchant tools, ads and pricing, escrow, appeals and dispute resolution.
- Drive UX and conversion improvements on web and app, working with engineering, design and data.
- Benchmark against Binance, OKX and local P2P players; ship features that win liquidity and trust.
Operations
- Run P2P operations: order monitoring, appeals, dispute resolution SLAs, merchant onboarding and reviews.
- Partner with Risk, AML and Compliance to reduce fraud, chargebacks, scams and frozen-account incidents.
- Build playbooks, tooling and QA so operations scale without linear headcount growth.
Business development
- Recruit, grow and retain high-quality merchants and liquidity providers across regions.
- Open new markets, currencies and payment rails, including local banks, e-wallets and payment partners.
- Run merchant programmes, incentives and campaigns with Marketing and regional teams.
Leadership
- Build and lead a cross-functional team of product, operations and BD staff across time zones.
- Set clear goals, hire strong talent and create a culture of ownership and speed.
What you bring
- 8+ years in product, operations or business leadership in crypto, fintech or payments, with 3+ years leading P2P, OTC, on/off-ramp or marketplace businesses.
- Proven ownership of a P&L or core business metrics, with measurable growth delivered.
- Hands-on product leadership: roadmaps, PRDs, working with engineering and data to ship.
- Operational depth in disputes, fraud or risk-heavy environments, ideally two-sided marketplaces.
- A track record of merchant, partner or liquidity acquisition across multiple countries.
- Strong understanding of AML/KYC, fiat payment rails and the regulatory constraints on P2P trading.
- Experience managing cross-functional, multi-region teams.
- Data-driven: comfortable with SQL or dashboards and defining KPIs.
- Fluent English; excellent stakeholder management up to C-level.
Nice to have
- Experience at a top-tier exchange P2P business (e.g. Binance, OKX, Bybit, KuCoin, Bitget) or a P2P platform such as Paxful or LocalBitcoins.
- Local-market knowledge in high-P2P regions: LATAM, Africa, Turkey, CIS, South and Southeast Asia, MENA.
- Additional languages relevant to priority markets (e.g. Spanish, Portuguese, Russian, Turkish, Arabic, Vietnamese).
- Exposure to stablecoin payments, card or fiat gateway integrations.
