Act as a focal point for employees and business center and partners HR/immigration focal points for Government Affairs’ services
Verify completeness of information and supporting documents for every service request and raise any exception cases to Government Affairs Manager’s for his review.
Assign applications received from business to the concerned Government Affairs’ team member
Process select or specific types of immigration transactions either manually at the Immigration office or online through the government portals
Provide coordination and follow up on the processing of immigration transactions for business
Develop and update Government Affairs procedures and guidelines
Prepare update reports, workload analyses, presentations, proposals, business cases and trackers as requested by management
Reconcile and monitor department expenditure as per HC policy eligibility and Finance procedure
Plan, prepare and update functionals for enhancements and new functionalities on CX CRM Government Affairs’ application in collaboration with HRIS and IT teams
Promote and maximize business use of CX CRM Government Affairs application for all service request types existing in the system and onboard new users
Support Government Affairs Manager in the completion and implementation of department’s annual initiatives
Ensure timely response to all business enquiries and that all service requests raised on CX are reviewed and cleared by management
Provide business support to the Government Affairs department whilst serve as building focal point
Other business tasks as assigned by Government Affairs Manager

Minimum Requirements:

Bachelors’ degree in Human Resources, Personnel Administration or other relevant field of study
2-5 years of relevant, full-time work experience in government affairs, public relations, administration and /or customer service
Strong organization, planning, analytical, time management and problem-solving skills
Prior experience working with procedure application/implementation
Good business and finance acumen
Excellent communications skills in Arabic and/or English, with the ability to draft and edit a variety of written reports, policies and procedures, guidelines and communications and to articulate ideas clearly and concisely
Proficiency in MS Office applications and Oracle ERP

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About the company

Confidential

Information Technology & Services • 1-50 employees

Responsibilities:

Act as a focal point for employees and business center and partners HR/immigration focal points for Government Affairs’ services
Verify completeness of information and supporting documents for every service request and raise any exception cases to Government Affairs Manager’s for his review.
Assign applications received from business to the concerned Government Affairs’ team member
Process select or specific types of immigration transactions either manually at the Immigration office or online through the government portals
Provide coordination and follow up on the processing of immigration transactions for business
Develop and update Government Affairs procedures and guidelines
Prepare update reports, workload analyses, presentations, proposals, business cases and trackers as requested by management
Reconcile and monitor department expenditure as per HC policy eligibility and Finance procedure
Plan, prepare and update functionals for enhancements and new functionalities on CX CRM Government Affairs’ application in collaboration with HRIS and IT teams
Promote and maximize business use of CX CRM Government Affairs application for all service request types existing in the system and onboard new users
Support Government Affairs Manager in the completion and implementation of department’s annual initiatives
Ensure timely response to all business enquiries and that all service requests raised on CX are reviewed and cleared by management
Provide business support to the Government Affairs department whilst serve as building focal point
Other business tasks as assigned by Government Affairs Manager

Minimum Requirements:

Bachelors’ degree in Human Resources, Personnel Administration or other relevant field of study
2-5 years of relevant, full-time work experience in government affairs, public relations, administration and /or customer service
Strong organization, planning, analytical, time management and problem-solving skills
Prior experience working with procedure application/implementation
Good business and finance acumen
Excellent communications skills in Arabic and/or English, with the ability to draft and edit a variety of written reports, policies and procedures, guidelines and communications and to articulate ideas clearly and concisely
Proficiency in MS Office applications and Oracle ERP

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