Field IT Support Engineer
Experience: 3+ Years
Role Type: Field / Onsite IT Support
Work Mode: Onsite
This is the freelance opportunity who is working as freelancer in Kuwait are welcome to apply, required English and Kuwait local language.
Job Summary
We are looking for an experienced Field IT Support Engineer to provide onsite technical support across customer locations. The role involves troubleshooting end-user hardware, software, network connectivity, and IT infrastructure issues while ensuring incidents are resolved within agreed SLAs.
Key Responsibilities
- Provide onsite L1/L2 IT support to end users and customer locations.
- Troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.
- Diagnose and resolve Windows OS, Microsoft 365, Outlook, Teams, and application-related issues.
- Perform hardware installation, replacement, configuration, and break/fix activities.
- Troubleshoot basic LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
- Perform network cable/port testing and basic switch/router troubleshooting.
- Support IMAC activities – Install, Move, Add & Change.
- Install and configure operating systems, applications, drivers, and security updates.
- Support user account, password, and access-related issues, including basic Active Directory tasks.
- Manage incidents and service requests through ITSM/ticketing tools.
- Coordinate with remote L2/L3 teams, network teams, vendors, and service providers.
- Maintain IT asset and configuration records.
- Prepare service reports and document troubleshooting activities and resolutions.
- Travel between customer/branch locations as required.
- Follow client security, change-management, and ITIL procedures.
