Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions backed by advanced technology and robust operational strategies. The company focuses on continuous improvement and innovation to deliver high-quality, efficient, and reliable customer experience services. Potential team members join a growing organization that values professionalism, performance, and development.
Role Description The Customer Service Agent – English (C1) is a full-time, on-site role based in Qesm 1st 6 October. In this position, the agent will handle inbound and outbound customer interactions in English, respond to inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, processing requests, documenting cases in internal systems, and following established procedures and quality standards. The agent will work closely with team leaders to meet performance targets, maintain high customer satisfaction scores, and adhere to service level agreements. The role also involves collaborating with colleagues, participating in coaching sessions, and continuously improving communication and problem-solving skills.
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