Are you passionate about helping customers succeed — and equally comfortable solving both software and hardware challenges?
At Keycafe, we're looking for a Bilingual Customer Service Representative (French/English) based in Morocco,to deliver world-class support for our global users. You'll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability.
You'll be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries.
What You'll Do
*Why Join Keycafe** Global scale, real impact: Support customers across industries worldwide, from hospitality to logistics. * Tech-forward company: Work with cutting-edge SaaS/IoT systems and stay current with AI-driven support innovations. * Growth-focused culture: Training, mentorship, and advancement opportunities in a rapidly scaling company.
About KeycafeKeycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys — anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable.
Requirements*Who You Are** Fluent bilingual (French and English) with excellent written and spoken communication in both languages. * 2+ years of customer service experience, preferably in a technical support or SaaS environment. * Proven ability to troubleshoot software and hardware issues logically and efficiently. * Strong multitasking skills — able to manage multiple channels (phone, email, chat) simultaneously. * Reliable, self-motivated, and able to work effectively with minimal supervision. * Excellent typing speed and accuracy for chat-based support. * Calm, empathetic, and professional demeanor in high-pressure or escalated interactions. * Bachelor's degree (Computer Science, Communications, or related field).
*Nice to Have** Experience with B2B customers or enterprise support. * Familiarity with Zendesk, Slack, or similar tools. * Comfort adapting to new technologies and AI-enhanced support systems
BenefitsCompensation Range: EUR 950 to 1100 / month OTE (60% base / 40% performance)
Great team culture with strong collaboration and training support.
Career development opportunities within a global SaaS/IoT company.
Opportunity to make a global impact supporting innovative hardware + software solutions.
