JOB PURPOSE
The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.
RESPONSIBILITIES
- Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
- Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
- Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
- Participate in opening and closing duties in compliance with norms and internal procedures.
- Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
- Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
- Place orders for required products through coordination with relevant stakeholders.
- Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
- Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the logbook.
- Ensure a clean environment by implementing hygiene practices such as the "Clean as you go" policy and regularly sanitizing the counter display.
- Complete monthly inventory for all disposable items (consumables).
LANGUAGE PROFICIENCY
SPECIFIC SKILLS
- Proven expertise in chocolate handling is a plus.
EDUCATION
EXPERIENCE
- Zero to one years of experience in Customer Service, or a similar role.
