Position: Counter & Customer ServiceJob Summary:We are currently seeking a highly motivated and customer-oriented individual to join our team as a Counter & Customer Service representative. The ideal candidate will be responsible for handling all cash transactions, providing excellent customer service, and assisting with various tasks in the store.
Duties & Responsibilities:
- * Greet customers and provide professional, efficient service
- Ensure accurate cash reconciliation and daily transaction record
- Handle customer requests and complaints and follow up on their resolution
- Coordinate with branches, warehouse, accounting, logistics and service teams.
- Follow up on customer orders, deliveries, returns and service requests
- Maintain accurate customer and transaction records
- Accept and process customer payments, ensuring prices and quantities are accurate and receipts are issued for every transaction.
- Process refunds, exchanges, and returned goods in accordance with company procedures
- Handle credit facilities and related customer transactions while ensuring proper documentation and compliance with company policies
- Follow up on customer deliveries, ensuring goods are delivered according to the agreed schedule and address
- Follow up on clients service status
- Monitor monthly requirements for branch supplies and place orders as needed
- Support colleagues across branches or departments whenever required
- Perform other duties as assigned by the branch manager
Qualifications:
- * High school diploma or equivalent
- Previous experience in cashiering, customer service, or retail operations
- Strong communication and interpersonal skills
- Excellent customer service skills
- good numerical and organizational skills wit high attention to detail
- Good computer and system skills
- Attention to detail and ability to multitask
- Must be able to work flexible hours
- Ability to work in a fast paced environment
