As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
Responsibilities
- Offering product information and guidance to the Customers in the stores.
- Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
- Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
- Build customer Data base and follow-up with the VIP customers.
- Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
- Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
- Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
- Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
- Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
- Participate in ongoing training and development programs to enhance product knowledge and sales skills.
- Managing after sales service
Qualifications and Requirements
- Excellent communication skills in Arabic and English.
- Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
- Strong interpersonal skills with a customer-centric mindset.
- Ability to multitask and perform efficiently in a fast-paced environment.
- Proficiency in basic math and experience using a point-of-sale (POS) system.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
- Positive attitude, self-motivated, and a team player.
- High school diploma or equivalent required; additional education or certifications are a plus.
