We are looking for a Call Center Officer to deliver an exceptional customer experience throughout the car rental journey. You will handle customer inquiries, reservations, complaints, and follow-ups while ensuring accurate documentation and smooth service.
Key Responsibilities:
- Handle incoming customer calls and inquiries about rental services
- Manage car reservations, including bookings, modifications, and cancellations
- Handle customer complaints and ensure timely resolution
- Inform customers about promotions, discounts, and available services
- Follow up with customers after rentals to ensure satisfaction
- Maintain accurate customer records and reservation details
- Prepare reports on calls, complaints, and customer feedback
- Support and guide junior team members through knowledge sharing and on-the-job training
- Follow departmental policies, procedures, and service standards
- Identify opportunities for continuous improvement in customer service
What We’re Looking For:
- Bachelor’s degree in Business Administration, Public Relations, or a related field
- Minimum 2 years of relevant experience in customer service or a similar role
- Strong communication and interpersonal skills
- Good problem-solving and organizational skills
- Attention to detail and ability to maintain accurate records
- Ability to handle customer complaints professionally
- Ability to work effectively in a fast-paced environment
If you’re passionate about customer experience and enjoy working in a dynamic environment, we’d love to hear from you.
