Job Description
Position: Housekeeping Supervisor
Department: Housekeeping / Facilities
Position: Housekeeping Supervisor
Reports To: Facility Management Supervisor/ Club Manager
Location: Society Social CLub
Employment Type: Full-Time
- Job PurposeThe Housekeeping Supervisor is responsible for supervising and coordinating all housekeeping activities to ensure the highest standards of cleanliness, hygiene, presentation, safety, and service are consistently maintained across the club facilities.
The position requires strong leadership, attention to detail, professional grooming, and a customer-focused approach in line with 5-star hotel housekeeping standards. The Supervisor will ensure that all guest/member areas, changing rooms, washrooms, fitness areas, offices, public areas, and back-of-house facilities are maintained to an exceptional standard.
- Key ResponsibilitiesHousekeeping Operations
- Supervise the daily housekeeping operations and ensure all assigned areas are cleaned and maintained according to approved standards.
- Ensure cleanliness of gym areas, studios, swimming pool surroundings, changing rooms, lockers, showers, toilets, reception areas, corridors, offices, lounges, and other public areas.
- Conduct regular inspections and immediately address any cleanliness, hygiene, maintenance, or presentation issues.
- Ensure facilities are consistently maintained to a premium, 5-star standard throughout operating hours.
- Monitor high-traffic areas and arrange additional cleaning whenever required.
- Ensure proper cleaning procedures are followed for different surfaces, equipment, furniture, glass, floors, sanitary areas, and high-touch points.
Team Supervision
- Supervise, allocate, and monitor housekeeping staff according to daily operational requirements.
- Prepare daily task assignments and ensure adequate manpower coverage for all shifts.
- Monitor attendance, punctuality, grooming, uniform standards, and work performance.
- Train and coach housekeeping employees on cleaning techniques, hygiene, safety, customer service, and company procedures.
- Conduct daily briefings and communicate operational priorities, VIP requirements, events, complaints, and special instructions.
- Maintain discipline and professional conduct within the housekeeping team.
- Provide performance feedback and report attendance or performance concerns to management/HR.
Quality Control & 5-Star Standards
- Maintain housekeeping checklists and inspection records for all designated areas.
- Conduct scheduled and random inspections throughout the day.
- Ensure bathrooms, changing rooms, showers, lockers, mirrors, floors, fixtures, and amenities are maintained to an exceptional standard.
- Ensure there are no visible stains, unpleasant odours, dust, waste, fingerprints, or damaged/poorly presented items.
- Ensure cleaning chemicals and equipment are used correctly and safely.
- Maintain consistent standards during peak hours, events, weekends, and special occasions.
Guest / Member Service
- Respond professionally and promptly to member and guest requests related to housekeeping.
- Handle housekeeping complaints and take immediate corrective action.
- Escalate serious complaints or recurring issues to the Housekeeping Manager / Operations Manager.
- Maintain confidentiality and professionalism when dealing with VIPs, members, guests, and company information.
- Support the creation of a welcoming, clean, hygienic, and comfortable environment for all members and guests.
Supplies & Inventory
- Monitor housekeeping supplies, chemicals, toiletries, tissue products, linen, uniforms, and consumables.
- Maintain appropriate stock levels and report shortages in advance.
- Ensure proper storage and labelling of chemicals and housekeeping materials.
- Control wastage and ensure supplies are used efficiently.
- Maintain inventory records and submit replenishment requests as required.
Health, Safety & Hygiene
- Ensure all housekeeping employees follow company health, safety, hygiene, and chemical-handling procedures.
- Ensure correct PPE is used when handling chemicals or performing specific cleaning activities.
- Immediately report hazards, spills, damaged equipment, unsafe conditions, or maintenance issues.
- Ensure wet-floor signage and other safety precautions are used whenever required.
- Coordinate with the Maintenance/Facilities team regarding defects or repairs identified during inspections.
- Follow all applicable Qatar health, safety, hygiene, and workplace requirements.
Documentation & Reporting
- Maintain daily housekeeping checklists, inspection reports, cleaning schedules, and staff allocation records.
- Prepare daily/weekly housekeeping reports when required.
- Report maintenance issues, damages, lost and found items, complaints, incidents, and unusual observations to management.
- Maintain proper records of housekeeping inventory and consumables.
- Ensure all housekeeping procedures and records are properly followed and maintained.
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Lost & Found
- * Follow the company's Lost & Found procedure at all times.
- Ensure all lost property is immediately reported, recorded, secured, and handed over to the designated department.
- Maintain confidentiality and ensure no item is removed or retained without authorization.
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Events & Special Requirements
- * Coordinate additional housekeeping requirements for events, tournaments, promotions, VIP visits, meetings, and special occasions.
- Ensure all designated areas are prepared before events and returned to the required standard afterward.
- Coordinate manpower and cleaning schedules with Operations and other departments.
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Required Qualifications & Experience Diploma or equivalent qualification in Hospitality, Hotel Management, Housekeeping, or a related field is preferred.
* Minimum 3–5 years of housekeeping experience, preferably in a 5-star hotel, luxury hospitality environment, premium club, resort, or high-end sports facility*.
* Previous supervisory experience is required.
* Experience managing multicultural housekeeping teams.
* Knowledge of professional cleaning methods, chemicals, equipment, hygiene standards, and housekeeping procedures.
* Experience with inspection checklists and housekeeping reporting.
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Skills & Competencies
- * Strong leadership and team-management skills.
- Excellent attention to detail.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Customer-service oriented with a professional attitude.
- Ability to work under pressure and manage multiple priorities.
- Good problem-solving and decision-making skills.
- Strong knowledge of hygiene and sanitation standards.
- Ability to train and motivate housekeeping staff.
- Basic computer and reporting skills.
- Professional appearance and personal grooming.
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Key Performance Indicators (KPIs)
- * Housekeeping cleanliness and inspection scores.
- Member/guest satisfaction and housekeeping-related complaints.
- Completion of daily cleaning schedules.
- Staff attendance, productivity, and performance.
- Hygiene and sanitation compliance.
- Proper use and control of housekeeping supplies.
- Reduction of wastage and unnecessary consumption.
- Compliance with health and safety procedures.
- Response time to housekeeping requests and complaints.
- Successful preparation of facilities for events and VIP requirements.
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Working Conditions
- * Willingness to work flexible shifts, weekends, public holidays, and during special events as required.
- The position requires regular movement throughout the facility and may involve standing/walking for extended periods.
- Must be physically capable of supervising and, when required, supporting housekeeping activities.
- Must maintain a professional appearance, uniform, personal hygiene, and grooming standards at all times.
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Professional StandardThe Housekeeping Supervisor is expected to demonstrate 5-star hospitality standards in cleanliness, presentation, service, communication, discipline, and attention to detail. The role is responsible for ensuring that every member and guest experiences a consistently clean, safe, hygienic, and professionally maintained environment.
