Purpose:
The job holder will lead the end-to-end setup, operation, and technical management of virtual event platforms, ensuring a seamless digital experience for internal and external stakeholders through expert platform selection, stakeholder coordination, and live technical support.
Responsibilities:
Platform Consultation and Strategic Planning:
- Identify and evaluate new virtual event platforms to match specific planner requirements and budget constraints
- Act as the primary focal point, gather event requirements from stakeholders and serve as the technical liaison between internal clients and external service providers to ensure platform alignment
Technical Event Execution and Support:
- Involve onboarding conferences, tradeshows, onto designated platforms and managing account setups
- The engineer performs rigorous pre-event testing and quality control while providing live technical troubleshooting and support to ensure a high-quality user experience for all attendees
Data Analytics and Process Optimization:
- Deliver comprehensive post-event reports and quarterly statistical figures to measure goal attainment and attendee feedback
- Based on these data-driven insights, develop best-practice documentation and process improvements to refine future event performance and departmental efficiency
General Administrative Support:
- Perform other related duties as requested
Requirements:
Education and Experience:
- Bachelor of science degree in computer science or engineering
- A minimum of seven years of experience, with three years of specialized experience in virtual events management is required to handle the complexities of a fast-paced, dynamic work environment
Skills:
Technical Expertise and Systems Knowledge:
- Advanced knowledge of networking protocols, including multicast and unicast, as well as the configuration of video conference endpoints
- Proficiency in digital audio and video streaming technologies and the ability to install and troubleshoot emerging software across multiple devices
- Expertise in specific enterprise tools like Zoom, Teams, or Webex is strongly preferred to meet University standards
Operational and Behavioral Competencies:
- Exceptional customer service abilities and communication skills to interact with technical team and external requesters
- Effective time management, attention to detail, and a proactive approach to problem-solving are essential, particularly when working under pressure or during nights and weekends
- Adaptability is key as the jobholder must transition frequently between different campus locations and shift timings
This position is open until October 21, 2026
Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted
"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
“We thank all individuals who have expressed interest in working at The American University in Cairo.”
