Company Description Teleperformance plaza is a global customer experience and business services company that supports clients across multiple industries, including travel and tourism. The organization focuses on delivering high-quality, people-centered service through dedicated contact centers and advisory teams. At its Cairo site, Teleperformance plaza offers a dynamic, multicultural work environment with opportunities for professional development and performance-based growth. Team members are supported with training, clear processes, and modern tools to help them succeed in customer-facing roles.
Role Description The Travel Advisor is a full-time, on-site role based at Teleperformance plaza in Cairo. The person in this position supports customers with end-to-end travel arrangements, including booking flights, accommodations, and related services according to client policies and traveler preferences. Daily tasks include responding to inquiries via phone, email, or chat, offering travel options and recommendations, resolving issues or changes to itineraries, and ensuring accurate data entry in booking systems. The role also involves maintaining high levels of customer satisfaction, following company and partner guidelines, and collaborating with team members to meet service-level and quality targets.
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