Role Description This full-time, on-site Telecommunications Sales Representative role at Foundever is based in Nasr City. The representative will handle inbound and outbound customer calls, present telecommunications products and services, and guide customers through plan options that fit their needs. Daily activities include explaining pricing and features, processing new subscriptions and upgrades, and accurately entering customer information into internal systems. The role also involves meeting individual and team sales targets, following up on leads, resolving basic service inquiries, and escalating complex issues to the appropriate support teams. The representative is expected to maintain a high standard of professionalism, adhere to company policies, and contribute to a positive, collaborative work environment.
Qualifications
* Strong sales and customer service abilities, including the capacity to identify customer needs, present solutions clearly, and close sales effectively.
* Excellent communication skills, with clear spoken and written English; additional language capabilities are an advantage.
* Comfort working with telecommunications products and services, with the ability to quickly learn plan structures, technical features, and billing details.
* Proficiency using computer-based tools and CRM or call center systems to document interactions and manage customer accounts.
* Ability to work in an on-site call center environment in Nasr City, including adherence to scheduled shifts and performance expectations.
* Resilience and problem-solving skills for handling high call volumes, customer objections, and service concerns in a professional manner.
* Previous experience in sales, contact centers, or telecommunications is preferred but not strictly required if other qualifications are strong.
* High school diploma or equivalent required; post-secondary education in business, communications, or a related field is a plus.
