Company Description Proleaders Company - شركة نخبة القادة provides innovative and effective training solutions for organizations and individuals, focusing on empowering learners and developing their skills to meet labor market demands. The company designs customized training programs that support participants in achieving their professional and educational goals. A team of experienced professional trainers delivers knowledge and skills in an interactive, engaging way that ensures a distinctive learning experience. Proleaders offers a wide range of linguistic, administrative, and technical programs based on modern educational methods and best practices, with a strong emphasis on practical application. The company is committed to high-quality training, continuous improvement, and meeting client needs in a professional and results-oriented manner.
Role Description The Tele Sales Team Leader is a full-time, on-site role based in Giza, responsible for leading and supervising a telesales team to achieve sales targets and deliver a high standard of customer interactions. Day-to-day tasks include monitoring call performance, providing ongoing coaching and feedback, and ensuring adherence to sales scripts and company policies. The role involves analyzing team results, preparing performance reports, and implementing action plans to improve conversion rates and customer satisfaction. The Tele Sales Team Leader collaborates with management to develop sales strategies, supports team members in handling complex customer inquiries, and participates in training and onboarding of new telesales staff. This position requires active involvement on the sales floor to motivate the team, resolve operational issues, and maintain a professional and goal-oriented work environment.
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