SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.Team Lead, IT Operations EMEAOffice: Gothenburg, Sweden or Galway, Ireland (Hybrid)
Employee type: Employee
Languages: English (fluent)
Our people are our most important resource. We are currently looking for an IT Operations Lead (EMEA) to join our global IT organization. In this role, you will lead IT Operations across the EMEA region, ensuring the delivery of reliable, secure, and high-quality IT services while supporting business users across multiple offices.
As the IT Operations Lead, you will oversee Service Desk operations, provide technical leadership to the regional support team, and act as a senior escalation point for IT support issues. Working closely with colleagues across EMEA, Canada, and APAC, you will play a key role in driving operational excellence, continuous improvement, and the successful delivery of IT services.
Being part of our growing team, you will have the opportunity to work with modern technologies, contribute to strategic IT initiatives, and make an impact on how technology supports our business across the region.
What’s in it for you?The PeopleFrom our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture we can all believe in. A culture that emphasizes personal growth, continuous innovation, collaboration, and fun.
The GrowthOur environment encourages fresh ideas, new perspectives, and the opportunity to turn them into reality. At SOTI, you will have the opportunity to lead meaningful initiatives, influence regional IT strategy, and develop both your leadership and technical capabilities.
The TechnologyYou will work with enterprise-scale Microsoft infrastructure and modern IT operations technologies, supporting users across an international organization. You will collaborate with highly skilled teams globally while helping shape the future of IT service delivery across EMEA.
What You Will Do
Experience You Will Bring* Degree or Diploma in Computer Science, Information Technology, or equivalent work experience. * 5+ years of experience supporting IT and end users in a corporate environment. * Previous Team Lead, Supervisor, or IT Operations leadership experience. * Proven experience leading support teams and managing technical projects. * Strong customer-service mindset with the ability to communicate effectively with both technical and business stakeholders. * Hands-on experience with: + Windows Server and Windows 11 environments + Microsoft 365 administration (Exchange, Teams, SharePoint) + Azure administration + Active Directory and Single Sign-On (SSO) + SCCM and endpoint/device management + Network technologies including TCP/IP, DNS, DHCP, and VPN + Virtualization technologies such as Hyper-V + Endpoint security, encryption, and IT security best practices + Service Desk and ticket management systems + Hardware troubleshooting and lifecycle management
Use of Artificial Intelligence in HiringSOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team. Final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.If you want to bring your ideas to life, apply at SOTI today.
