We're Hiring: Senior Configuration Specialist
Location: United Arab Emirates (Remote)
Employment Type: Full-Time
Experience Level: Senior
Work Arrangement: Fully Remote
About UsWe are a globally focused organization committed to maintaining accurate, controlled, and reliable technology and operational environments across diverse business functions. Our teams collaborate across Technology, Engineering, IT Operations, Project Management, Cybersecurity, Quality, Asset Management, and business teams to ensure that systems, products, services, and operational components are consistently configured and properly governed.
Our teams combine configuration management, change control, documentation, automation, governance, and operational discipline to improve system reliability, traceability, security, and compliance throughout the technology and service lifecycle.
The RoleWe are seeking an experienced Senior Configuration Specialist to lead configuration management, configuration control, baseline management, configuration data quality, change coordination, configuration audits, and configuration governance across technology and operational environments.
The ideal candidate will establish and maintain accurate configuration information, ensure approved configurations are consistently implemented, identify unauthorized or inconsistent changes, and work with technical teams to strengthen configuration control and lifecycle management.
Key Responsibilities
- * Develop and implement configuration-management strategies, policies, standards, procedures, and governance frameworks.
- Establish configuration-management processes aligned with organizational technology and operational requirements.
- Define configuration-management requirements across infrastructure, applications, networks, cloud platforms, databases, devices, services, and supporting components.
- Establish and maintain configuration item identification and classification standards.
- Define configuration item types, attributes, relationships, ownership, status, lifecycle, and criticality requirements.
- Establish configuration baselines for systems, applications, infrastructure, environments, and operational services.
- Maintain accurate configuration records throughout the technology and service lifecycle.
- Manage configuration repositories, configuration databases, and related configuration-management platforms.
- Ensure configuration information remains complete, accurate, current, and traceable.
- Establish naming conventions, data standards, ownership requirements, and configuration-record controls.
- Coordinate configuration discovery and identification activities across technology environments.
- Reconcile configuration data from infrastructure, asset, cloud, monitoring, discovery, and service-management systems.
- Identify configuration-data discrepancies and coordinate remediation with relevant technical owners.
- Perform regular configuration audits to verify that actual environments match approved configuration baselines.
- Identify unauthorized, undocumented, or inconsistent configuration changes.
- Coordinate investigation and remediation of configuration deviations.
- Support change-management processes by assessing configuration impacts and dependencies.
- Ensure configuration records are updated following approved changes, releases, upgrades, migrations, and deployments.
- Establish controls linking configuration items to approved change records.
- Maintain relationships between configuration items, applications, services, infrastructure components, dependencies, and business owners.
- Develop and maintain configuration management databases and service configuration models.
- Support accurate representation of technical service dependencies and infrastructure relationships.
- Maintain configuration baselines for development, testing, staging, disaster-recovery, and production environments.
- Coordinate configuration synchronization across environments where appropriate.
- Support infrastructure and application teams in establishing standardized configuration templates.
- Develop and maintain approved configuration standards and technical build specifications.
- Work with cybersecurity teams to incorporate secure configuration requirements and hardening standards.
- Monitor compliance with security configuration baselines.
- Identify configuration weaknesses that may introduce security, availability, performance, or operational risks.
- Support vulnerability and patch-management teams by ensuring configuration information is accurate and complete.
- Coordinate with asset-management teams to maintain alignment between configuration and asset records.
- Support software, hardware, license, and technology lifecycle management through accurate configuration data.
- Establish configuration-control requirements for cloud infrastructure and cloud-native services.
- Support configuration governance for virtual machines, containers, Kubernetes environments, infrastructure-as-code, and automated deployment platforms where applicable.
- Establish controls for configuration changes made through automation and CI/CD pipelines.
- Work with DevOps and engineering teams to improve configuration consistency across automated environments.
- Support infrastructure-as-code and configuration-as-code practices.
- Develop automation for configuration discovery, validation, reconciliation, compliance monitoring, and reporting.
- Implement configuration-drift detection and remediation processes.
- Monitor configuration drift across critical systems and environments.
- Establish thresholds for configuration deviations and escalation requirements.
- Conduct configuration impact assessments for major technology changes and transformation programs.
- Support project teams with configuration-management requirements during system implementation and migration projects.
- Ensure configuration documentation is completed before production deployment and major service transitions.
- Maintain configuration diagrams, architecture records, service maps, dependency information, and technical documentation.
Key Performance Indicators
- * Configuration item accuracy
- Configuration data completeness
- Configuration record currency
- Configuration item ownership coverage
- Configuration baseline compliance
- Configuration audit completion
- Configuration audit pass rate
- Configuration drift detection rate
- Configuration drift remediation rate
- Unauthorized configuration change rate
- Configuration discrepancy resolution time
- Configuration data reconciliation accuracy
- CMDB accuracy
- CMDB completeness
- Configuration relationship accuracy
- Service dependency mapping coverage
- Change-to-configuration linkage rate
- Post-change configuration update compliance
- Configuration documentation completeness
- Configuration standard compliance
- Secure configuration compliance
- Configuration exception closure rate
- Configuration risk remediation rate
- Infrastructure configuration compliance
- Application configuration compliance
- Cloud configuration compliance
- Configuration-as-code adoption
- Infrastructure-as-code compliance
- Automated configuration discovery coverage
- Automated configuration validation rate
- Configuration monitoring coverage
- Configuration drift alert response time
- Configuration-related incident rate
- Configuration-related repeat incident rate
- Configuration audit finding closure
- Configuration evidence readiness
- Service-transition configuration readiness
- Configuration-management process compliance
- Configuration reporting timeliness
- Configuration dashboard accuracy
- Configuration automation rate
- Manual configuration-management reduction
- Configuration-management stakeholder satisfaction
- Configuration governance maturity
- Configuration-related risk reduction
Ideal CandidateThe successful candidate should have strong experience in configuration management, IT service management, CMDB administration, infrastructure operations, technology governance, systems administration, or configuration control, preferably within complex enterprise, technology, financial-services, telecommunications, or highly regulated environments.
The candidate should demonstrate:
- Strong understanding of configuration-management principles and lifecycle processes.
- Proven experience managing configuration items, baselines, repositories, and configuration databases.
- Strong knowledge of CMDB concepts, configuration relationships, service models, and configuration data.
- Experience conducting configuration audits and identifying configuration deviations.
- Strong understanding of change management and configuration-control processes.
- Experience linking configuration records to approved changes and releases.
