The Collections Senior Specialist is responsible for managing and following up on outstanding receivables, installment payments, and customer accounts to ensure timely collections and minimize overdue balances. The role supports effective cash recovery through regular customer follow-up, payment tracking, dispute coordination, and accurate reporting, while ensuring compliance with approved collection procedures and maintaining professional customer relationships.
Key Responsibilities :
- Follow up on outstanding receivables, installment payments and overdue customer accounts in line with approved collection plans.
- Monitor customer payment schedules, due dates and aging balances, ensuring timely follow-up and escalation of overdue amounts.
- Contact customers regarding outstanding payments, clarify payment requirements and coordinate agreed payment arrangements where applicable.
- Coordinate with Sales, Finance, Legal and other relevant functions to resolve payment disputes, contractual issues and collection-related cases.
- Maintain accurate and up-to-date records of collection activities, customer commitments, payment arrangements and outstanding balances.
- Review aging reports and collection data, identify high-risk or overdue accounts and recommend appropriate follow-up actions.
- Prepare regular collection reports and updates on outstanding balances, recovery status, customer commitments and escalated cases.
- Support the implementation of collection procedures, controls and process improvements to enhance collection efficiency and reduce overdue receivables.
- Ensure all collection activities are conducted in accordance with company policies, approved procedures and applicable requirements.
- Maintain professional customer relationships throughout the collection process, handling payment discussions and disputes effectively.
- In addition to any other tasks assigned by the direct manager.
Education:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
- Previous Experience:
- 4–8 years of experience in collections, accounts receivable or related finance operations, preferably within the real-estate sector.
