PURPOSE OF THE JOB
To provide dedicated specialist support for Sales Performance Management (SPM) and Compensation & Benefits activities, ensuring accurate and timely administration of sales incentive and commission plans, performance-related compensation, employee compensation data, system processes and management reporting. The role supports the design, implementation, validation and governance of incentive and reward processes, provides data-driven analysis to management, and works closely with HR, Finance, Sales and business stakeholders to strengthen accuracy, transparency and control across SPM and C&B processes.
Job Accountability
SPM & Incentive Administration
Administer and support sales incentive, commission and performance-related compensation processes, ensuring calculations are completed accurately and in line with approved schemes and timelines.
Incentive Scheme Design & Governance
Support the design, review and documentation of incentive/commission structures with HR and business stakeholders; ensure approved schemes have clear rules, eligibility, measures, controls and governance.
C&B Administration & Analysis
Support compensation and benefits activities including salary and reward analysis, benchmarking inputs, compensation reviews and preparation of data required for management decisions.
Data Validation, Reconciliation & Controls
Validate employee, sales/performance and payout data; perform reconciliations and exception checks to ensure accuracy, completeness and appropriate audit controls before payment processing.
SPM / HR System Support
Maintain and support SPM and relevant HR system processes, including data uploads, master-data checks, workflow support, testing, issue resolution and coordination with SAP/IT teams.
Reporting & Analytics
Prepare periodic dashboards, incentive reports, compensation analyses, payout summaries and management reports; identify trends, exceptions and areas requiring management attention.
Stakeholder Coordination
Work closely with Sales, Finance, Payroll, HR and business teams to clarify scheme requirements, resolve discrepancies and ensure timely processing of approved payouts and compensation actions.
Process Improvement & Compliance
Maintain process documentation and audit-ready records; recommend improvements to strengthen automation, efficiency, transparency, confidentiality and governance of SPM/C&B processes.
Education:
Bachelor's degree in Human Resources, Finance, Business Administration, Accounting, Economics or a related discipline. Relevant SAP / Sales Performance Management certification is an advantage.
Experience:
Minimum 5-7 years of relevant experience in Compensation & Benefits, Sales Incentive/Commission Management, Reward, HR Analytics or a related area, preferably within a large diversified organisation. Hands-on experience in incentive calculations, compensation data analysis, system-based processing, reconciliations, reporting and stakeholder coordination is required. Experience with SAP/SuccessFactors and/or Sales Performance Management systems is preferred.
Skills & Knowledge required:
Strong knowledge of compensation and benefits principles, sales incentive and commission structures, performance-related pay, data validation and reconciliation, reward analytics and governance; advanced Excel and data analysis skills; strong numerical and analytical capability; SAP/SuccessFactors and SPM system knowledge; reporting and dashboard preparation; attention to detail; confidentiality; stakeholder management; problem-solving; process documentation; and the ability to translate business incentive requirements into accurate and controlled system/process solutions.
