Role Purpose:
The Sales Associate is responsible for serving customers on the shop floor and answering their needs in
a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales
results.
Key Responsibilities:
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
- Handle cash register and transactions with the customers in an effective and accurate manner as required.
- Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations
Qualifications:
- High School Degree
- Fluency in English
- Proficiency in MS office
