We are looking for a Reward Management & Promotions Lead to manage and coordinate customer rewards, member offers, and promotional activities across our Retail, Entertainment, Commercial, and participating businesses.
Key Responsibilities:
- Manage and coordinate corporate rewards, member offers, and promotional initiatives.
- Monitor reward utilization, redemption, member participation, and campaign performance.
- Analyze member behavior and performance data to identify improvement opportunities.
- Coordinate cross-business rewards, offers, and promotional campaigns.
- Support the development and management of partnerships, discounts, and member benefits.
- Work closely with Marketing, Digital, Data & Analytics, IT, Commercial, and other stakeholders.
- Prepare performance reports, post-campaign insights, and action plans.
- Conduct market and competitor benchmarking to enhance the rewards proposition.
Requirements:
- Bachelor’s degree in business administration, Marketing, Loyalty, CRM, or a related field.
- 3–5 years of relevant experience in Loyalty, Rewards, Promotions, CRM, Customer Experience, Marketing, or Customer Engagement.
- Experience in loyalty programs, rewards, promotions, or member offers.
- Experience in campaign performance analysis and customer/member data.
- Experience coordinating cross-functional initiatives and external partners.
- Strong analytical, reporting, communication, and stakeholder management skills.
- Strong written and verbal English communication skills.
- Experience with CRM, membership, or loyalty platforms is an advantage.
