MultiFi International Ltd is a next-generation multi-asset trading company offering access to global markets across FX, CFDs, indices, commodities, and digital assets. Built by industry professionals, MultiFi delivers a premium, relationship-driven trading experience.
Why This Role Matters
The Relationship Manager plays a key role in growing and retaining MultiFi’s client base in Lebanon. You will be responsible for attracting new clients, managing high-value relationships, and delivering an exceptional end-to-end client experience while ensuring full compliance.
What You’ll Do
Client Acquisition & Growth
- Actively attract and onboard new clients through personal networks, referrals, events, and face-to-face meetings.
- Develop and maintain a strong local client pipeline aligned with MultiFi’s growth objectives.
- Support client activation and early-stage engagement to drive trading activity.
Client Relationship Management
- Manage a dedicated portfolio of clients, providing personalized and proactive account support.
- Build long-term, trust-based relationships through regular communication and in-person meetings.
- Monitor client activity and proactively re-engage inactive or declining clients.
- Handle client requests and escalations end-to-end, ensuring timely and effective resolution.
- Keep clients informed about products, platform updates, and relevant market or regulatory changes.
Compliance & Risk Support
- Support KYC, Source of Funds (SoF), and AML requirements in coordination with Compliance.
- Ensure all client interactions comply with internal policies and regulatory standards.
- Identify and escalate potential risk or compliance concerns when needed.
Knowledge & Development
- Maintain strong knowledge of MultiFi’s products, platforms, and financial markets.
- Stay updated on industry trends and continuously develop relationship management skills.
What Makes You a Great Fit
- 1–3 years of experience in relationship management, sales, or client-facing roles within financial services, brokerage, banking, or fintech.
- Excellent communication skills in Arabic and English (French is a plus).
- Strong networking, negotiation, and client-engagement skills.
- Results-driven, organized, and able to perform under pressure.
- Bachelor’s degree required; finance or business background preferred.
- Willingness to travel locally for client meetings.
- Knowledge of trading platforms or financial markets is a strong advantage.
- Financial certifications or investment licenses are a plus.
What We Offer
- Competitive compensation with performance-based incentives.
- Direct impact on building MultiFi’s client base in Lebanon.
- Career growth within a fast-growing international trading company.
- Exposure to global markets and professional trading technology.
- Dynamic, entrepreneurial, and performance-focused work environment.
