About Quiqup
Quiqup's vision is to become the driving force behind the success of the rapidly growing e-commerce ecosystem in the MENA region. The company aims to shape the future of e-commerce in the Middle East by enabling businesses to concentrate on growth while Quiqup handles all post-checkout operations. Quiqup is committed to making the e-commerce experience in the MENA region as seamless and efficient as possible by providing an API-driven, modern, and configurable solution that caters to both startups and enterprise-grade merchants. By doing so, Quiqup is creating a platform that enables businesses to enhance their shopper's experience, obtain valuable shopper data, and provide a consistent and digitised experience. Quiqup's mission is to solve the complex and costly issue of post-checkout operations for e-commerce businesses in the MENA region, making it accessible and affordable to enterprises and SMEs alike.
About the role:
As an Entry-Level Customer Service & Operations Coordinator, you’ll be the first point of contact and the face of Quiqup for our partners, customers and riders. You will handle incoming inquiries, resolve issues, and coordinate logistics with internal teams to ensure a smooth customer experience. Our support function spans multiple areas, from last-mile deliveries and international shipping to fulfillment operations.
About the team you will be a part of:
You’ll join a dynamic, customer-focused support team that operates in a fast-paced environment. Our team emphasizes having each other’s backs, acting professionally, and leveraging logistics expertise to find solutions with speed and empathy. Collaboration and teamwork are at the heart of what we do, ensuring that every stakeholder receives the best possible support.
What you’ll be doing:
Customer Service Responsibilities
Be the face of Quiqup: Serve as the fi rst point of contact for partners, merchants, shoppers, and riders across KSA, UAE, or international markets.
Provide excellent customer service: Respond to requests, complaints, and compliments with empathy, professionalism, and effi ciency.
Communicate effectively: Clearly explain Quiqup’s operational procedures, policies, and service details to all stakeholders.
Save the day: Handle and resolve inbound requests while making outbound calls to support stakeholders and ensure satisfaction.
Enhance customer experience: Work closely with various teams to ensure each customer interaction adds value and builds loyalty.
Operational Responsibilities
Coordinate logistics: Act as a liaison between our partners and internal operations, troubleshooting logistical challenges in real time by following up on daily orders.
Real-time logistics troubleshooting: Serve as a point of escalation for delivery issues and coordinate solutions with internal teams and logistics partners.
Act as a central communication hub: Liaise between drivers and end-customers to bridge the gap, coordinate successful deliveries, and update addresses.
Monitor service quality: Track delivery performance, missed attempts, and recurring issues, escalating them when needed to ensure SLAs are met.
Observe and report: Track trends, opportunities, and challenges, and share insights with both partners and cross-functional teams.
Drive innovation: Proactively contribute ideas to improve logistics processes and operational effi ciency.
About your skills and experience:
1+ year in customer service, call center, or related support or operational role (preferred).
Bachelor’s degree (preferred).
Fluency in English and Arabic.
Effective written and verbal communication.
Basic computer skills and the ability to learn new software quickly.
Familiarity with e-commerce or logistics (preferred)
Strong organizational and multitasking abilities.
Adaptability, time management, and the ability to work under pressure.
Customer-centric approach with meticulous attention to detail.
Culture fit and background:
You thrive in a fast-paced startup and are able to work in a high-pressure environment
Positive and proactive nature, ready to get things done
Obsessed with maintaining the highest quality standards
Eager to learn and ready to take ownership in a team setting
Passionate about customer service and enjoy problem-solving in a dynamic environment
Tech-savvy and has a good understanding of product development
What's in it for you?
Career growth opportunities within a rapidly expanding company.
A supportive and collaborative team environment.
Hands-on experience in the evolving e-commerce and logistics industry.
The chance to make a real impact on customer experience in the MENA region.
Medical Insurance.
