Essential Duties And Responsibilities
- * Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
- Meets and greets VIPs
- Handles all Complaints
- Ensures working of all Front Office Policies and Procedures
- Ensures effective shift hand-over
- Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures
- Efficient check in and checkout process
- Reviews and monitors early morning wake up procedures
- Posts room charges
- Maintains correct guest registration cards
- Maintains special programs (e.g. frequent flyer; priority club)
- Effective management of incoming and outgoing calls
- Maintains current Hotel information
- Provides information on memberships
- Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book
- Completes knowledge of all room types, hotel matrix, and facilities
- Reviews arrival lists and anticipate needs
- Operates communication equipment
- Accesses and uses rooms computer programs
- Conducts Credit card checks
- Ensures staff adhere to Standards and Procedures for cash handling
- Maintains own cash float
- Corrects banking
- Updates Guest History Maintenance
- Prepares contingency reports
- Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
- Oversees the Night Audit Function
- Develops, updates and trains standards and procedures
- Produces Revenue Reports
- Performs file backup maintenance
- Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
- Week end and Month end reports completed in line with policy
- Advises Line Managers of recurring errors
- REQUIRED QUALIFICATIONS
Education:Bachelor's Degree
Skills:Microsoft Office tools
Microsoft Excel
Fidelio/Opera
Holidex Plus
Micros
Experience:2 to 4 years
Competencies:Customer Service Orientation
Problem-Solving/Decision Making
Planning/Organizing
Adaptability/Flexibility
Developing others
What We OfferWe’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
