Job Purpose Summary
The incumbent is responsible for Electronic Switch systems and related applications, including day-to-day operational tasks, issue escalation, system availability, disaster recovery (DR) simulations, certification support, and reporting escalations to E-Payment Management.
Essential Duties & Responsibilities
Shareholder & Financial
- Implements KPI's and best practices for card industry and perform day-to-day activity.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
Customer (Internal & External)
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Assist customers in all their queries on the Bank's products and seek solutions to their requests.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
Internal (Processes, Products, Regulatory)
- Maintain records of events via shift logs and other standard fault reports as per procedures.
- Report all card issuance issues and communicate with line management, internal departments and vendors to resolve faults as per agreed Service Level Agreements (SLAs).
- Abide by policies and procedures developed for maintaining Information Security for card issuance systems.
Learning & Knowledge
- Proactively identify areas for professional development and undertake development activities.
- Seek opportunities to remain current with developments in the professional field.
Legal, Regulatory & Risk
- Comply with all applicable legal, regulatory and internal compliance requirements, including AML, CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing and Conflict of Interest policies.
- Understand and effectively perform responsibilities under the Three Lines of Defence principle.
- Ensure good client outcomes in accordance with Conduct Risk requirements.
- Support RCSA, KRI, incident reporting and remediation activities as appropriate.
- Maintain appropriate knowledge and qualifications required for the role.
- Complete all mandatory training requirements.
- Attend mandatory internal and external seminars as instructed by the Bank.
Other Responsibilities
- Ensure high standards of data protection and confidentiality.
- Maintain strict confidentiality concerning customer and internal bank information.
- Maintain high professional standards to uphold QNB's reputation and market leadership.
- Perform all other ad hoc duties and activities requested by management.
Education & Experience Requirements
Education* Bachelor's degree in Information Technology, Computer Science, or a related field.
