The incumbent is responsible for managing the end-to-end processing of all outward and inward processing including PO, DD, UAEDDS, Standing instruction and utility payments for UAE .
Lead, mentor and manage the remittance operations team to achieve operational excellence.
Develop and implement strategies to optimize payment processes and systems.
Collaborate with cross-functional teams to enhance payment solutions and services.
Monitor and analyze payment trends to identify opportunities for improvement.
Manage relationships with key stakeholders in UAE .
The position is also responsible for proposing and implementing improvements in the workflow of the Unit and actively participates in regulatory and bank strategic digitization projects across UAE and other Mashreq IBG locations.
Dive into cases and resolve issues as necessary.
Automation of manual processes.
Staff welfare, work-life balance and training for staff in this unit are the responsibilities of this position.
