Role DescriptionResponsible for delivering a premium and personalized customer experience while representing luxury watch brands. The role involves advising customers on suitable timepieces, achieving sales targets, building long-term client relationships, and maintaining high standards of product presentation and service.
Key Responsibilities
- * Welcome and assist customers in a professional and personalized manner.
- Understand customer preferences, requirements, and purchasing needs.
- Recommend suitable luxury watches based on customer preferences, lifestyle, and budget.
- Present and demonstrate watches professionally to customers.
- Explain watch features, movements, materials, functions, designs, and brand heritage.
- Provide accurate information on product pricing, availability, warranty, and after-sales services.
- Handle sales enquiries, quotations, transactions, and related documentation.
- Achieve individual and store sales targets and KPIs.
- Build and maintain strong relationships with customers and VIP clients.
- Follow up with customers regarding new collections, special events, and product availability.
- Maintain accurate customer profiles and sales records.
- Ensure watches are handled, displayed, and stored securely.
- Maintain excellent showroom and product presentation standards.
- Assist with stock checking, inventory control, and product movements.
- Handle customer feedback and complaints professionally.
- Support promotional activities, private events, and new product launches.
- Maintain confidentiality and professionalism when dealing with high-value customers and products.
Requirements Excellent customer service and communication skills.
* Professional, confident, polished, and well-presented.
* Strong interest in luxury watches, fashion, and premium products.
* Strong sales, negotiation, and relationship-building skills.
* Able to communicate product information clearly and confidently.
* Good attention to detail when handling high-value products and transactions.
* Customer-oriented with a strong focus on delivering a premium shopping experience.
* Able to work towards sales targets and KPIs.
* Good teamwork and interpersonal skills.
* Responsible and trustworthy.
* Good computer and POS system skills.
* Good command of English and Bahasa Malaysia*; additional languages are an advantage.
* Willing to work shifts, weekends, and public holidays when required.
