We are currently hiring for a professional Customer Experience professional with Real Estate background, as an outsourced resource.
About the Role
The Lead, Customer Experience and Engagement would be supporting in managing and enhancing all aspects of customer service delivery across Qatari Diar portfolio. The Lead should ensure consistent excellence in customer interactions, fostering engagement between all customer segments and services, and overseeing implementation of initiatives to elevate customer satisfaction and operational efficiency.
Responsibilities
Customer Interaction:
Assist in the development and implementation of customer service policies and procedures.
Resident Engagement:
Act as a point of contact for residents regarding community-related issues.
Support the resolution of resident concerns in collaboration with other departments.
Stakeholder Collaboration:
Coordinate with landowners, regulatory bodies, and city service providers to ensure alignment on customer expectations and service delivery.
Build partnerships with internal teams and external agencies to improve service efficiency.
Operational Oversight:
Monitor service metrics, analyze trends, and recommend process improvements.
Support the development of quality assurance processes and procedures, innovative tools, and systems for effective service management.
Crisis Management:
Support the development and implementation of crisis management plan to handle emergencies and unexpected situations.
Qualifications
Required Skills
