NOK Human Capital is seeking a motivated and customer-oriented Telesales Executive to join NOK Courier and drive customer acquisition and revenue growth through outbound and inbound sales activities.
The role involves engaging potential customers, understanding their delivery and shipping needs, and converting leads into active customers by offering suitable courier solutions. The Telesales Executive will play a key role in increasing sales, improving conversion rates, and building long-term customer relationships.
Key Responsibilities
- Identify, approach, and engage potential customers through outbound calls, messages, and follow-ups.
- Understand customers' courier, shipping, and delivery requirements and recommend the most suitable NOK Courier services.
- Manage the full sales cycle, from initial customer contact and lead qualification through negotiation and deal closure.
- Promote NOK Courier's services, packages, pricing options, and delivery solutions to prospective customers.
- Build and maintain strong customer relationships to encourage repeat business and long-term partnerships.
- Handle customer inquiries, concerns, and objections professionally while providing accurate information about services, pricing, and delivery options.
- Follow up with potential and existing customers to maximize conversion and customer retention.
- Maintain accurate records of customer interactions, sales activities, leads, and opportunities using CRM systems.
- Coordinate with relevant internal teams to ensure a smooth customer onboarding and service experience.
- Achieve assigned daily, monthly, and quarterly sales targets while maintaining high customer service standards.
Requirements
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- Minimum 6 months of experience in B2C Sales, Telesales, Customer Service, Customer Support, or Call Center roles.
- Previous experience in courier, logistics, delivery services, e-commerce, or transportation is an advantage.
- Strong communication, negotiation, and persuasion skills.
- Confidence in handling objections and closing sales.
- Strong follow-up, customer service, and relationship-building skills.
- Target-driven mindset with the ability to work in a fast-paced sales environment.
- Proficiency in Microsoft Office and CRM tools.
