First Tech is a technology company focused on building, scaling, and delivering innovative digital platforms across financial services and other industries.
We combine technology, product expertise, and a deep understanding of customer needs to create solutions that simplify complex processes and deliver seamless digital experiences. Our platforms are designed to be scalable, reliable, and impactful, helping businesses and customers navigate the evolving digital landscape with confidence.
Founded with a vision to accelerate digital transformation, First Tech brings together strong engineering capabilities, product development expertise, and a culture of innovation to build modern solutions that address real-world challenges.
By partnering with forward-thinking businesses and developing technology-driven products, we aim to reshape industries and improve everyday experiences. We believe in creating an inclusive, collaborative environment where talented individuals are empowered to innovate, grow, and make a meaningful impact.
What You'll Do
- Provide technical support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems in a timely manner.
- Install, configure, and maintain computer systems, software, and peripherals.
- Assist users with access rights, and software applications.
- Escalate complex technical issues to senior IT staff when necessary.
- Document issues, solutions, and maintain records of support activities.
- Install all organization-required software on systems.
- Configure systems according to company standards.
- Set up screens, peripherals, and other workstation accessories.
- Ensure workstations are fully operational and efficient before use.
- Coordinate setting up across different office locations as needed.
- Test and verify functionality of hardware, software, and network connectivity.
- Assist the Team Lead and Manager in designing and selecting IT infrastructure equipment for new office construction and upgrades to existing offices.
- Identify and coordinate with the correct vendors for IT infrastructure setup.
- Service and maintain IT infrastructure equipment, including access control systems, access points, CCTV, audio and video equipment, and meeting room devices.
- Ensure all office IT infrastructure is fully operational and meets business requirements.
What we're looking for
- Bachelor's degree in information technology, engineering, or information systems
- 3-4 years of experience in technical support and IT equipment management
- Ability to diagnose and resolve hardware, software, and network issues efficiently.
- Proficiency in installing and configuring computers, software, and IT peripherals according to company standards.
- IT Asset management.
Working Model: Fully onsite
Location: Cairo- Nasr City
So, what does it really mean to work at First.Tech?
We are building a company where people are empowered to do their best work and grow. Our culture is rooted in ownership, collaboration, and continuous learning.
As part of First Tech, you will be working in an environment that values innovation, speed, and impact, while giving you the opportunity to shape products that directly affect how people experience financial services.
We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome people from all backgrounds and encourage you to apply if this role excites you.