Position OverviewThe Head of Operation is accountable for the full operational, financial, and compliance performance of CCS within the assigned country, ensuring all contracts are delivered to the highest standards of quality, safety, and customer satisfaction.Working closely with the Leadership Team, and operational functions, the Head of Operations drives performance, develops strong operational leadership, and identifies opportunities for growth, efficiency, innovation, üéØ and continuous improvement across the country.
Our MissionEstablished in 1966, CCS has been in the cleaning business for over 50 years. We are a diverse team of 2,000+ colleagues across 8 European countries. Every day, we deliver industry-leading cleaning services to our customers. Our loyal and growing client base trusts CCS to provide professional and outstanding cleaning results. üéØ
Key Responsibilities
- * Lead and manage all country operations üíº
- Own operational performance across the German contract portfolio
- Lead, coach, and develop the operational management team
- Own key client relationships and contract delivery
- Deliver financial performance against budget üí∞
- Ensure effective workforce planning and resource allocation ‚ú®
- Ensure full CORE system compliance and accurate operational data
- Maintain audit, quality, H&S, and compliance standards
- Set and monitor operational KPIs and performance
- Drive operational efficiency and continuous improvement
- Lead operational changes and improvement initiatives
- Build and retain high-performing teams
- Ensure close collaboration with Recruitment, HR, Finance, Commercial, and other central functions üå±
- Deliver CCS sustainability objectives
- Identify and manage operational and commercial risks
- Represent CCS with key clients and external stakeholders
Key Performance Indicators (KPIs) üìä
- CORE system usage compliance
- Audit completion rate
- Training record completion in CORE
- Contract compliance
- Ticket response and closure times
- Client feedback loop completion rate
- Staff scheduling accuracy
- Staff clock-in rate vs reports
- Management of leave and sickness
- Staff retention and engagement
- Zero agencies or subcontractors
- Innovation and continuous improvement üöÄ
- Orders vs Budget
- Sustainability metrics
Qualifications & Skills
- * Fluent English and Germanüí¨
- Driving licence üöó
- Proven senior operational leadership experience within a multi-site, multi-contract environment
- Demonstrated experience leading and developing operational management teamsü§ù
- Strong commercial and financial understanding, with experience managing budgets, costs, and operational performance
- Proven ability to manage complex client relationships and drive contract performance
- Experience leading change, transformation, and continuous-improvement initiatives
- Strong understanding of workforce planning, operational governance, and performance management üíª
- Data-driven and commercially minded, with strong analytical and decision-making abilities
- Ability to operate effectively at both strategic and operational levels
- Experience within the cleaning, facilities management, hospitality, retail, or other operationally intensive sectors is highly desirable
Ready to make an impact? Join CCS and help shape the future of our German operations. üöÄ
