Job Summary/Main PurposeThe Head of Business Support leads business support functions across the organization through analytics, reporting, planning, stakeholder management, and operational excellence.
Main Responsibilities
Business Analytics & Reporting
- Lead data analytics initiatives utilizing Power BI, Excel, SharePoint and other applications.
- Prepare and enhance periodic reports for executive management.
- Develop integrated data solutions aligning cross-functional reporting requirements.
- Support planning and budget cycles through data collection and reporting.
Strategic Planning & Business Support
- Lead strategic alignment across projects supporting organizational goals.
- Introduce innovative methods and process improvements.
- Manage the movement of information between business leaders and executive management.
Leadership & People Management
- Lead, coach and motivate team members.
- Drive SMART KPIs, development and performance management.
- Direct staff recruitment, training and evaluations.
Stakeholder Management & Communication
- Lead internal and external communication including IQVIA and AMS.
- Coordinate liaison between stakeholders internally and externally.
Governance, Risk & Continuous Improvement
- Identify risks and mitigation mechanisms.
- Drive continuous improvement initiatives.
Requirements (Knowledge, Skills & Attributes)Education
- Bachelor's degree in pharmacy, Pharmaceuticals, or a related healthcare discipline.
Experience
- * Minimum 10 years of experience in the Pharmaceutical, Medical, or any related industry.
- Experience in business planning, analytics, and organizational support functions.
Knowledge
- Knowledge of business planning and effectiveness principles.
- Expertise business intelligence and reporting systems.
Skills
- * Power BI, Excel, SharePoint and Microsoft 365 proficiency.
- Strong analytical, communication, and stakeholder management skills.
Attributes
- Ability to manage confidential information.
- Results-oriented leadership style and collaborative approach.
