Application Deadline: 14 October 2026
Department: Rooms Division, Front Office & Guest Services
Location: Egypt - Cairo
Compensation: EGP0 / month
DescriptionThe incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.
Key ResponsibilitiesThe job of Guest Relations Manager is executed satisfactorily when:* COYLE audit results are 85% and above. * GSS (Guest Satisfaction Survey) results are rated on an average with “5” and above. * Hotel and Outlets are promoted. * Guest complaints are minimized and if occur followed up efficient and are reported to Operations team. * In case of immediate need, the Guest Relations Manager helps with reception duties.
MAIN RESPONSIBILITIES
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and ExpertiseNationalty: Eligible for a working permit in Egypt.
Education: Higher College Education
Experiance: To fill the position, one of the following is required:
Minimum of 3 years experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel
Food & Beverage and Sales experience is a plus
Language: Ability to work and communicate in a multinational environment:
English – excellent oral and written skills
Additional language - beneficial
Competencies: Include the skills the candidate must have to fill this
position:* Supervisory skills
* Luxury Hotel Experiences
* Good Communication skills
* Knowledge of hotel operations & Computer systems
* General knowledge of tourist and business related information
* Knowledge of VIP welcoming protocol
Technical Competencies:
Individual Charactaristics: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
About KempinskiAt Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers.
Your stage awaits.
Discover a career crafted by you.
