Organization- Alila Hinu BaySummary Leadership
- * Be actively involved in building teamwork and enhancing the team’s commitment to their work and the hotel
- Understand the hotel’s vision and brand personality and ensure it is integrated in your daily work practices
- Actively and successfully train people to work according to hotel’s standards
- Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively
- Ensure all employees under your supervision are scheduled in accordance with business needs
General Responsibility
- * Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
- Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
- Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
- Care about your work environment and make sure it is tidy and well maintained
- Be reliable and ensure you are at work on time
- Know your role in case of emergency such as bomb threat, flood, fire etc
- Understand the Employee Handbook and comply with the standards it outlines
- Carry out all professionally reasonable instructions given by your supervisor
Technical Expertise
- * Maintains current information regarding reservation systems, lost and found, guest complains and all policies and procedures for the efficient operation of the Front Office.
- Handles guest complains to the satisfaction off all parties.Notifies the Front Office Manager, Duty Manager or Director of Rooms if assistance is required.
- Registers and assign room to arriving guests with and without reservations ensuring that registration cards are correctly completed giving required information.
- Pre-register arriving guests when conceivable.
- Handle CIP, VIP and VVIP guest in accordance with the Standard Operating Procedure.
- Ensures room keys are checked and secured.
- Assign on daily basis a show rooms for site inspections.
- Co-ordinate the preparation of the welcome gesture and ensure that timing and distributing are managed appropriately.
- Ensure that all equipment is properly maintained and in good working order at all time
- Prepare weekly staff ensuring that sufficient staff are available to handle expected busy periods and minimizing payment
- Coordinates with the Duty Manager all public function and notice boards display current information about hotel services and activities .
Qualifications
- * Minimum 2- 3 years of experience in a front office or guest-facing supervisory role.
- Knowledge of Opera PMS or similar hotel systems preferred.
- Excellent problem-solving abilities and guest service mindset.
- Ability to remain calm and efficient under pressure.
- Strong organizational skills and attention to detail.
- Willingness to work flexible shifts, including night shifts, weekends, and public holidays.
- Good knowledge of hotel standards, policies, and safety procedures.
- Strong interpersonal and communication skills in English.
