Key Responsibilities Provide safe, courteous, and timely transportation for guests to and from the airport and other requested destinations. * Monitor assigned airport transfers and ensure timely arrival for guest pick-up and drop-off. * Welcome arriving guests professionally and assist with luggage when required. * Coordinate closely with the Front Office, Concierge, Bell Desk, and other departments regarding guest transportation requirements. * Ensure accurate understanding of pick-up locations, flight details, destinations, and transportation schedules. * Assist guests with loading and unloading luggage and ensure belongings are handled carefully. * Maintain hotel vehicles in a clean, presentable, and guest-ready condition* at all times. * Conduct basic vehicle checks before each shift, including fuel level, tires, lights, brakes, cleanliness, and general vehicle condition. * Immediately report vehicle defects, accidents, damages, fines, or maintenance requirements to the supervisor. * Ensure scheduled vehicle servicing, registration, insurance, and other required documentation are monitored and communicated to the responsible department. * Follow Kuwait traffic laws, hotel safety standards, and defensive driving practices at all times. * Maintain accurate records of trips, mileage, fuel consumption, transfers, and other required vehicle documentation. * Plan routes appropriately to minimize delays and ensure guests reach their destinations on time. * Maintain guest privacy and confidentiality, particularly when transporting VIPs and other hotel guests. * Provide guests with courteous assistance and general information about the hotel and local area when appropriate. * Ensure no unauthorized person uses or travels in hotel vehicles. * Support the Front Office team with guest-related errands, document collection/delivery, and other transportation requirements when assigned. * Assist the Bell Desk and Front Office operation during periods when no transportation duties are scheduled, as required. * Follow hotel grooming, uniform, security, health and safety, and service standards. * Perform other reasonable duties assigned by the Front Office Manager or management based on operational requirements.
Qualifications & Experience Good driving record and sound knowledge of Kuwait roads, key locations, and airport routes. * Previous experience as a hotel driver, chauffeur, or professional driver* is preferred. * Previous hospitality or guest service experience is an advantage. * Good communication skills; ability to communicate in English is required, with Arabic or additional languages an advantage. * Professional appearance and strong guest-service attitude. * Flexible to work shifts, including early mornings, late nights, weekends, and public holidays. * Ability to assist with guest luggage and other reasonable physical requirements of the role.
What We OfferAt IHG, we give our people everything they need to grow, belong and make a difference. You’ll be part of a global family that celebrates individuality, supports wellbeing and provides opportunities to learn and develop your career.
Along with a competitive salary and benefits, you’ll enjoy access to IHG’s global colleague benefits and hotel discounts, recognition programs, learning opportunities, and a supportive workplace where you can bring your best self to work.
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