Key Responsibilities
- Welcome guests warmly and professionally, ensuring a positive first impression.
- Handle guest check-ins, check-outs, room assignments, and payment procedures.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Manage reservations, room availability, and guest information accurately.
- Answer telephone calls, emails, and other guest communications.
- Coordinate with Housekeeping, Engineering, and other departments to ensure smooth daily operations.
- Promote IHG One Rewards membership and recognize existing members.
- Provide information about hotel facilities, services, and local attractions.
- Handle cash transactions, billing, and daily financial procedures accurately.
- Maintain guest confidentiality and comply with hotel security and safety procedures.
- Support guest satisfaction initiatives and contribute to positive guest feedback.
- Follow Staybridge Suites brand standards and IHG policies and procedures.
Qualifications And Requirements
- * Diploma or bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Previous experience in Front Office, Guest Relations, or Customer Service is an advantage. Fresh graduates are encouraged to apply.
- Excellent verbal and written communication skills in English and Arabic. French is an advantage.
- Professional appearance, positive attitude, and strong interpersonal skills.
- Friendly, approachable, and confident when interacting with guests.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Good computer literacy. Knowledge of Opera PMS or other hotel property management systems is an advantage.
- Strong problem-solving skills and a guest-focused mindset.
- Ability to work independently and collaborate effectively with colleagues.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Willingness to learn and develop within an international hospitality environment.
What we Offer
- An opportunity to develop your career with Staybridge Suites, part of IHG Hotels & Resorts.
- A professional, supportive, and team-oriented working environment.
- Exposure to international hospitality standards.
- Opportunities for learning, training, and professional development.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
