Job Purpose:
The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.
Responsibilities:
- Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards. - Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
- Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
- Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
- Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
- Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
- Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
- Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.
Qualifications:
- Technical degree in Hospitality Management, or a related field.
- Three to five years of experience in F&B operations, or a similar role.
- Fluency in English; Arabic is a plus.
- Proficiency in MS Office.
- Food Safety Level 2
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.
