Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become more modern, agile, and focused on intelligent solutions that enhance customer experience. TP combines advanced technology with human empathy to support clients across diverse sectors. The organization is committed to staying future-ready, continually innovating to meet changing market needs. Team members join a forward-looking company that values adaptability, professionalism, and customer-centric service.
Role Description This is a full-time, on-site Customer Service role for English speakers, based in Cairo, supporting an Android account. In this position, team members handle incoming customer inquiries, provide clear and accurate information, and assist with troubleshooting Android-related issues via phone, chat, or email. Responsibilities include maintaining high-quality service standards, documenting interactions in the system, and following established procedures and guidelines. The role also involves collaborating with colleagues and supervisors to resolve complex cases, meeting performance targets, and ensuring a positive customer experience in every interaction.
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