Location: City Walk.
Channel: Voice.
Training: 1 Week SS (Soft Skills) + 3 Weeks PK (Product Knowledge) + 1 Week Nesting.
NET Salary: 19,925 EGP NET
Breakdown:
[Basic salary: 13,600 EGP (9,100 Base + 3,000 Language allowance + 1,500 Transportation allowance)
+ € 115 KPIs (converted to EGP) ]
Overnight Allowance: EGP 90.
Overtime Allowance: 5$ per hour.
Extra bonuses (in USD) for achieving the target (Internal Competitions)
Work Schedule:
Shifts: Rotational shifts between 3 PM & 4 AM for males and a maximum of 2 AM for females.
Training Payment: 100% of the basic salary during the training period.
Fixed Days Off: Saturdays & Sundays are fixed off.
Salary Increase:
+10% after 6 Months of Hiring.
+5% after 1 Year of Hiring.
+15% after 18 Months of Hiring.
+10% after 24 Months of Hiring.
Job Description:
Mortgage & Payment Support Tasks
Escrow & Payments:
Providing Escrow Analysis Support and Scheduling Payments for pre-existing Mortgage Accounts.
Taking pre-scheduled payments for pre-existing debt accounts.
Documentation: Filing tickets for bank statements or Mortgage Statements.
Customer Education: Explaining Escrow Analysis to Homeowners.
There are strict guidelines, specifically related to financial decisions, that agents must not do:
No Upselling.
No Decision Making.
No Agent Benefit.
