Work Arrangement: On-site
Job Summary
We are seeking an experienced End User / Field Support Engineer to provide technical support across various client locations in Qatar. The role involves providing first-level remote and on-site support for end-user hardware, software, peripherals, and network connectivity issues.
Key Responsibilities
- Provide first-level remote and on-site technical support for hardware, software, and network-related issues.
- Install, configure, and support Windows, Microsoft Office, antivirus solutions, and other approved software.
- Build and deploy standard workstation images in accordance with established IT procedures.
- Set up, configure, relocate, and troubleshoot PCs, printers, scanners, and other peripherals.
- Troubleshoot user login, browser, email client, and network connectivity issues.
- Maintain accurate hardware and software inventory records.
- Provide professional technical assistance to end users, including VIP users.
- Maintain support documentation and prepare periodic service and support reports.
Qualifications & Requirements
- University degree in Computer Science, Information Technology, or a related discipline.
- Minimum of 4 years of relevant experience in desktop and end-user support, including hardware and software troubleshooting.
- Strong experience supporting Microsoft Windows environments.
- CompTIA A+ certification.
- ITIL Foundation certification.
- Relevant Microsoft 365 certification.
- CCNA certification.
- Professional proficiency in Arabic and English is required to support users and communicate effectively in the working environment.
- Strong troubleshooting, communication, and customer-service skills.
