Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and modern technologies into its service offerings. The company promotes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards to exceed client expectations.
Role Description The Customer Support Agent / UAE Account is a full-time, on-site role based in Cairo, Egypt. The individual in this position will handle inbound and outbound customer interactions for UAE-based clients, responding to inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include managing calls and messages, documenting interactions in relevant systems, escalating complex issues when necessary, and following defined procedures and service level agreements. The role also involves maintaining high standards of professionalism, contributing to customer satisfaction targets, and collaborating with team members and supervisors to improve processes and service quality.
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