Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, innovative outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies to provide high-value, quality services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also prioritizes human capital, fostering a professional environment where team members contribute meaningfully to client success.
Role Description The Customer Support Representative – English Account is a full-time, on-site role based in Cairo, Egypt. This role involves handling inbound and outbound customer interactions in English, responding to inquiries, and providing clear, accurate information about products and services. The representative will troubleshoot issues, resolve complaints, and follow up on cases to ensure timely and satisfactory outcomes. Daily tasks include documenting interactions in company systems, adhering to quality and performance standards, and collaborating with team members and supervisors to improve processes. The role requires maintaining a professional, customer-focused attitude and representing ETISAL International’s commitment to service excellence.
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