Customer Success Manager
Location: Beirut Governorate, Lebanon (Hybrid — Office / Work from Home)
Job Type: Full-Time
Language Requirement: Fluent / Native English (Written & Verbal)
About SocialLabHeadquartered in Estonia, SocialLab is a multinational AI service company and academy driving digital transformation across private and public sectors globally. By combining cutting-edge data science with social sciences and pedagogical design, SocialLab delivers responsible, high-impact AI solutions for governments, corporations, and educational institutions worldwide.
We are expanding our presence in the education sector with our tailored AI Products for Schools—a suite designed to empower educators, modernize classroom management, and elevate student learning outcomes through ethical, accessible AI technology.
Role DescriptionAs a Customer Success Manager (CSM), you will be the dedicated bridge between SocialLab and our school leadership teams, administrators, and educators. You will guide K-12 schools and higher education clients through onboarding, drive product adoption, and showcase how AI can seamlessly augment teaching and administrative workflows.
This hybrid position is based in Beirut, offering flexibility for remote work while collaborating closely with regional and international cross-functional teams.
Key Responsibilities: Onboarding & Enablement: Lead school leadership, IT leads, and coordinating with training team for teaching staff through smooth software onboarding, tailoring implementation plans to each school's unique academic curriculum.
* Product Adoption & Engagement: Deliver compelling live presentations, workshops, and training sessions to showcase AI capabilities, features, and best practices with the training team
* Technical Bridge & Support: Serve as the first technical contact for client questions, converting user feedback and technical requirements into actionable insights for our product and engineering teams.
* Account Health & Retention: Track implementation metrics, monitor active usage, conduct health checks, and proactively address bottlenecks to ensure high retention and expansion opportunities.
* Relationship Management:* Build strong, long-term partnerships with school principals, superintendents, and department heads to position SocialLab as a trusted ed-tech partner.
Qualifications Educational Background: Bachelor’s degree in Business, Education Technology, Computer Science, Communications, or a related field.
* Technical Aptitude: Foundational technical literacy (e.g., understanding SaaS platforms, web software workflows, or basic data integration). You don’t need to code, but you must comfortably discuss and demo software features with both technical and non-technical stakeholders.
* Exceptional Communication & Presentation Skills: Outstanding ability to captivate an audience, deliver dynamic software walk-throughs, and simplify complex AI concepts for educators and administrators.
* Language Proficiency: Fluency in English (both written and spoken) is required. Additional languages (Arabic, French) are a plus.
* Customer Success / Account Management Experience: 2+ years in customer success, client management, or account executive roles within SaaS, EdTech, or technology services.
* Hybrid Work Readiness:* Proven ability to work autonomously, manage time effectively across remote and office days, and collaborate with multicultural teams across time zones.
Why Join Us?
- * Drive meaningful, ethical innovation directly into classrooms and educational systems.
- Work in a fast-paced, international tech environment backed by Estonian AI expertise.
- Enjoy high ownership, continuous professional growth, and a supportive hybrid work culture.
How to apply?
- * Option 1: Use the LinkedIn Easy Apply feature (recommended)
- Option 2: Send us your CV at [email protected]
- Deadline: 20/10/2026
