ONE BOND FOR HIM is seeking a highly professional and customer-focused Customer Service Representative to join our Customer Service team in Heliopolis, Cairo.
Position: Customer Service Representative
Account: Arabic
Communication Channels: Voice & Non-Voice
Experience: 2–3 years
Work Location: Heliopolis, Cairo
Working Hours: 1:00 PM – 9:00 PM
Shift: Fixed
Days Off: 1 day per week
Net Salary: EGP 9,000
Key Responsibilities Handle customer inquiries, requests, and complaints through Voice and Non-Voice channels in a professional and timely manner. * Provide accurate information and effective solutions while maintaining a high level of customer satisfaction. * Manage customer interactions in accordance with company policies, procedures, and service standards. * Identify customer needs and ensure appropriate resolution or escalation when required. * Follow up on pending cases and ensure timely closure. * Accurately document customer interactions, inquiries, and resolutions on the assigned system. * Maintain professional communication and a customer-centric approach throughout all interactions. * Meet and maintain the required Customer Service KPIs and performance standards*. * Coordinate with relevant internal departments to ensure effective resolution of customer requests.
Requirements 2–3 years of proven experience in Customer Service. * Previous experience handling both Voice & Non-Voice channels is preferred. * Excellent verbal and written communication skills in Arabic*. * Strong problem-solving and interpersonal skills. * Customer-oriented with strong attention to detail. * Ability to handle multiple customer cases efficiently in a fast-paced environment. * Strong commitment to service quality and professional standards.
